📄 TERMS OF SERVICE — LONGVIEW CLINICAL
Effective Date: 11/17/2025
Last Updated: 11/17/2025
Welcome to Longview Clinical (“we,” “our,” or “us”). By accessing or using our website, software, or services (“Services”), you agree to the terms outlined below. Please read these Terms of Service (“Terms”) carefully, as they form a binding agreement between you and Longview Clinical.
If you do not agree to these Terms, please discontinue use of our Services.
1. Use of Our Services
You agree to use our Services only for lawful purposes and in compliance with all applicable federal, state, and local laws and regulations.
You may not:
Attempt to gain unauthorized access to our systems
Reverse-engineer or misuse our software
Use our Services to transmit unlawful, harmful, or deceptive content
Interfere with or disrupt the functionality of our platform
Use the Services in a way that violates HIPAA or other privacy laws
2. Clinical Responsibility Disclaimer
Longview Clinical provides workflow automation, communication tools, and operational support.
We do not provide medical advice, clinical decision-making, or diagnostic services.
Clinics remain fully responsible for:
Patient care decisions
Medical documentation
Billing accuracy
Compliance with professional standards of practice
Our Services are intended to support, not replace, your clinic’s professional judgment.
3. HIPAA & PHI Compliance
When our work involves Protected Health Information (PHI):
A Business Associate Agreement (BAA) will be executed before PHI is exchanged
Both parties agree to comply with HIPAA Privacy and Security Rules
PHI will only be used for the purposes described in the BAA
You agree not to transmit PHI through non-compliant channels unless explicitly permitted
Longview Clinical uses HIPAA-appropriate tools when handling PHI.
4. Accounts, Access & Security
To use certain features, you may be required to create an account or grant access to your systems (e.g., GHL, email platforms).
You agree to:
Provide accurate information
Keep login credentials confidential
Notify us of unauthorized access
Assume responsibility for all activity under your account
We reserve the right to suspend or terminate access if misuse is detected.
5. Payment Terms
Pricing for our Services is provided at the time of engagement, proposal, or subscription. Unless otherwise stated:
Payments are due upfront or on the recurring schedule selected
Subscription fees are non-refundable
Late or failed payments may result in service suspension
You authorize us to automatically charge recurring payments (if applicable)
Any software licenses (e.g., sub-accounts, automation platforms) billed through Longview Clinical remain active until canceled in writing.
6. Software Licensing
If your clinic uses Longview Clinical–provided software (e.g., CRM automation tools, communication platforms):
Licenses are granted for business use only
Redistribution or unauthorized sharing is prohibited
Access is terminated when your subscription ends
Custom automations remain intellectual property of Longview Clinical unless otherwise agreed
7. Service Changes and Updates
We may update, modify, or improve the Services at any time to enhance:
Security
Functionality
Performance
User experience
Such updates may occur without prior notice.
8. Termination
Either party may terminate the relationship with written notice according to contractual terms.
We may suspend or terminate access immediately if:
Payments are overdue
Terms are violated
Unauthorized access is detected
Harm to our systems or reputation is identified
Upon termination, access to software, workflows, automations, and support will cease.
9. Disclaimer of Warranties
Our Services are provided “as-is” and “as available.”
We disclaim all warranties, express or implied, including:
Merchantability
Fitness for a particular purpose
Non-infringement
Service uptime guarantees
We cannot guarantee uninterrupted service or error-free operation.
10. Limitation of Liability
To the fullest extent permitted by law, Longview Clinical is not liable for:
Direct, indirect, incidental, punitive, or consequential damages
Loss of revenue, data, or business opportunities
Errors arising from third-party tools or software
Misuse of automation tools or workflows
Delays due to technology or provider systems
Our total liability shall not exceed the amount paid for Services in the prior 3 months.
11. Third-Party Services
Our Services may integrate with platforms such as:
GoHighLevel (GHL)
Google Workspace
Email providers
AI tools
Payment processors
These platforms have their own terms and privacy policies.
We are not responsible for outages or issues caused by third-party providers.
12. Intellectual Property
All content, workflows, automation templates, branding, and materials created by Longview Clinical remain our intellectual property unless explicitly transferred in writing.
You may not reproduce, resell, or reuse these materials outside your clinic.
13. Governing Law
These Terms are governed by the laws of the State of Florida, without regard to conflict of law principles.
Any disputes shall be resolved in the courts located in Orange County, Florida.
14. Changes to the Terms
We may update these Terms at any time.
The “Last Updated” date will reflect changes. Continued use of the Services indicates acceptance of revised Terms.
15. Contact Information
For questions or concerns regarding these Terms, contact:
📧 [[email protected]]
🏢 Longview Clinical LLC
[Orlando, FL]
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